How Small Businesses Are Using Social Media for Real Results

Social media can be a scary prospect for small businesses; unlike traditional marketing methods, it puts part of the message in the hands of the customers. But while it’s easy to be concerned that the message will go the wrong way, the benefits can outweigh the risks if you use the available services wisely.

The most obvious benefits are increased customer loyalty and engagement. Less obvious but just as important: Your business will gain exposure not through your own advertisements, but through folks who’ve already been patrons. We’re more likely to trust a Facebook () update or Yelp () review from a friend than from the business itself.

We spoke with small business owners and social media managers around the world who have successfully used social media to increase business performance, and we asked them for their stories and their tips. Here’s what we learned.

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It’s About Relationships, Not Pitches

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How Small Businesses Are Using Social Media for Real Results

It's Official: Facebook Passes 500 Million Users

As widely expected, Facebook has announced that it has passed the 500 million member mark.

In a blog post, CEO Mark Zuckerberg writes that, “I could have never imagined all of the ways people would use Facebook (Facebook) when we were getting started 6 years ago. I want to thank you for being part of making Facebook what it is today and for spreading it around the world.”

Zuckerberg has also announced the launch of Facebook Stories, showcasing interesting ways that people have used the social network around the world. News (news) of the feature leaked over the weekend.

It's Official: Facebook Passes 500 Million Users

Small and Large Businesses Take The Social Media Hint...All Aboard!

If you put your ear to the ground you can hear something. It’s the dull crackle of fire dying away. The heat rolls back as frost seems to slowly take hold. The noise dies down, the fear slips away.

I think hell is starting to freeze over.

As I look at companies engaging followers in social media there is a sincere outreach and the companies are actually listening to people. I never thought I’d see the day and swore it would be one of those “When pigs fly” “When hell freezes over” kind of scenarios before the majority of businesses realized that listening within social media needed to take place before engagement could occur.

Read Full Post Here: Social Media Science Blog

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